Value Chain Analysis of Infosys

Infosys is an outsourcing, business consultation, and information technology Indian multinational tech giant company. Ashok Arora, NS Raghavan, K Dinesh, SD Shibulal, Kris Gopalakrishnan, Nandan Nilekani, and NR Narayana Murthy founded the technology company in 1981. Today, we’ll discuss the value chain analysis of Infosys supply chain analysis; primary and supporting activities in the process of value chain analysis Example Company. They are inbound and outbound logistics, operations, marketing, and customer service; infrastructure, HRM, technology, and procurement as an application of the value chain analysis process.

• Suppliers and Vendors of Infosys
• Educational Consultancy Infosys Kathmandu
• Sahara Computers Infosys
• Nimble Software Solutions Infosys
• Jayshree Infosys
• AVI Security Devices Infosys
• ARIF Hard Disk Drive, RAM, SMPS Infosys
• Connect Infosys Bags

The Value chain analysis of Infosys supply chain analysis would analyze the primary and supporting activities in the process of value chain analysis. They’re inbound and outbound logistics, operations, marketing, and services; infrastructure, HRM, technology, and procurement. Here’s supply chain analysis of Infosys value chain analysis company example as follows;

Value Chain Analysis of Infosys

Let’s discuss the primary and supporting activities involved in the process of value chain analysis of Infosys supply chain analysis. It is an application of value chain analysis based on Porter’s model; some of the key elements and components of value chain analysis are as follows;

Primary Activities of Infosys

Some of the five main primary activities in the value chain analysis of Infosys supply chain analysis are as follows;

Inbound Logistics of Infosys

I-Large Suppliers Network

Infosys has established a very large supplier network in various countries across the world. The tech giant company receives computer hardware supplies, software solutions, IT, cloud, ML, data processes, and various other services. A large supplier network and building an effective relationship with them would help the tech company to ensure the smooth supply of products and services.

II-Supplier Code of Conduct

In order to make sure the quality and ethical practices of suppliers; Infosys has developed a strict code of conduct and regulations for suppliers. The supplier’s regulatory standards and requirements comprise of following areas;

• Ethical compliance and business integrity
• No conflict of interests
• Product quality and responsibility
• Fair competition, advertisement, and business practices
• Data privacy and protection
• No child labor, forced labor, and human trafficking
• Ensuring the health and safety of workers and employees
• Environmental and community responsibility and sustainability

III-Supplier Support and Services

Infosys provides educational support, mentorship, and training services to the suppliers to develop entrepreneurial mindset among them. The training and supplier support programs help the company to develop a higher level of maturity among them. As a result, the company develops a better relationship with them and ensures the smooth supply of quality services.  

Outbound Logistics of Infosys

I-Delivery Centers

According to an estimate, Infosys has established a network of approximately 45 delivery centers in various countries worldwide. They help the company to directly and physically meet and connect with various clients; the one-on-one connection increases customer satisfaction and ensures the company’s authenticity. The location of the main regional offices in various countries across the world;

• Middle East & Africa – South Africa
• Europe – Germany, UK, Netherlands, Czech Republic, Ireland, and Poland
• Asia Pacific – Australia, Singapore, Philippines, China, and India
• America – Puerto Rico, Costa Rica, Mexico, USA, Brazil

Along with a physical network of delivery centers, Infosys also provides tech, data processing, consultation, and outsourcing online.

Operations of Infosys

I-Multiple Operations

Infosys engages in multiple tech and IT operations to provide digital and consultation services to customers. Some of the main operations of the company are as follows;

• Content monetization
• Distribution of content
• Workforce management
• Collection and billing management functions
• Product lifecycle management operations
• Order management operations
• Network maintenance functions
• Networking management operations

II-Training Center

The global education center of Infosys covers an area of 337 acres having more than 200 classrooms and 400 instructors. It has the capacity to train 14000 employees at any given time. The Infosys Leadership Institute provides training to 4000 trainees annually. They go on to take the senior leadership role of the company and play their role in the growth and success of the company.

Marketing & Sales of Infosys

I-Networking & Tech Events

Infosys invests a significant amount of capital resources in networking and building long-term relationships with potential clients. The company regularly organizes Ted Talk events and other tech industry events to spread technology, create buzz marketing, and build a long-term relationship with clients and customers.

Services of Infosys

Infosys offers a wide range of services to clients and customers in various countries worldwide; through its delivery centers and online. Some of the main services of the company are as follows;

• Consulting services
• Cloud-Infosys cobalt
• Blockchain
• Application monetization services
• Maintenance and application development services
• Microservices and API economy
• Applied AI
• Enterprise Agile Development operation services

Supporting Activities of Infosys

Some of the main supporting activities in the value chain analysis of Infosys supply chain analysis are as follows;

Infrastructure of Infosys

Infosys has established a very large infrastructure of training institutes, delivery centers, suppliers network, event organizing, and a team of tech experts, engineers, and programmers. They have the capability to resolve any type of complicated issues and offer customized solutions to businesses and companies relevant to their unique needs and requirements.

HRM of Infosys

Infosys has employed over 317,240 employees to manage its global tech operations. The human resource management department of the company plays a key role in building an innovative working environment. The company strongly believes in equal employment opportunities for all regardless of any type of difference; race, gender, ethnicity, or others.

Technological Development of Infosys

Infosys invests a significant amount of capital resources in research and development for technological innovation and creativity. Research allows the tech company to find new methods and efficient practices for resolving customers’ and clients’ unique problems. As a result, it improves the overall customer satisfaction and amplifies the brand loyalty.

Procurement of Infosys

Infosys is highly careful and cautious about ethical sourcing and procurement of materials, components, and software solution services. The tech company has set up specific guidelines and standards for employees to ensure the ethical practices of suppliers. In case of non-compliance, the company would terminate the contract and partner up with alternative suppliers.

Conclusion: Infosys Value Chain Analysis Example Company | Application of Value Chain Analysis Process 

After an in-depth study of the value chain analysis of Infosys; we have realized that Infosys is the world’s leading Indian tech giant multinational company. If you are learning about the Infosys value chain analysis example company; then you should keep in mind the abovementioned primary and supporting activities. They’re inbound and outbound logistics; operations, marketing and sales, and services; infrastructure, procurement, HRM, and technological development as an application of the value chain analysis process.